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A fun program about
effective customer service using the telephone!
Who in the organisation might consider it important that
everybody within the organisation give good phone?
How about Jack
the Sales Rep who spent six (6) months wooing the new
customer, that it took only 5 minutes for the credit
department to lose, through rudeness.
Or how about Jill, the Marketing Professional who, after
effecting a costly advertising campaign, learned that XYZ
Pty Ltd had been passed around to 4 different departments,
before finally giving up in despair.
When was the last
time you called your own organisation?
Are your customers being:
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Ignored?
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Treated rudely?
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Competed with?
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Made
to feel wrong?
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Confused?
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Misinformed?
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Accused?
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Tolerated?
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Patronised?
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Treated Like Idiots?
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Customers are too
precious for our staff to risk personality factors upon ...
Anybody who makes or receives
calls within your organisation, is
in the customer relations department ... and every word that is
spoken is impacting the success ... or demise, of your
organisation.
"You a
pack
of drongo's
...
or what?"
"Customer
service is no longer a luxury offered to the elite by the elite,
but an expectation of all prospective clients."
Today we deal
with highly intuitive and emotional customers who take
literally seconds to size up our presentation, attitude and
customer service standards, to establish the trustworthiness
and efficiency of our operation, especially on the
telephone.
Considering 98% of customer
communication today is using the telephone ... good phone is
essential!
Phone Intelligence is an ideal
introduction to the nuances of good
telephone customer service, a
fun motivator and/or team builder for departments that may have
gone a tad "stale" in
telephone etiquette, and a
total joy to
tele-sales and
telemarketers.
Phone Intelligence is designed
to expand confidence, sharpen awareness and introduce concepts
that will result in the favourable 'instant first and lasting
impressions' required for harmonious interaction and happy
clients.
Program Contents
Regular Program:
Full Day - 6
hours. Recommended 9-5pm with 2 x Half
Hour Breaks and 1 hour Shared Meal.
Adapted Telesales
Program includes module "The Don't Irritate Method of Telesales"
Full Day - 6 hours.
Recommended 9-5pm with 2 x Half Hour Breaks and 1 hour Shared
Meal.
This program is
entertaining, informative and is suitable for any vocation.
Program can be focused to a work group, industry or
organisational need. |
